Our Client Charter

  • We will strive to meet with all clients to get the best possible match for them and for our candidates.
  • We believe that the only way to get candidates and clients to come back time and time again is to provide a trustworthy service, so we will seek to earn your trust and repay it.
  • We will never send a candidate's CV to a client without their permission, unless we have their permission upfront to "spec out" their CV to appropriate vacancies.
  • We will always return client and candidate calls.
  • There are no hidden fees. We will only charge for successful results. Costs for value-added services will be stated upfront and there will be no "nasty surprises".
  • We will always be honest and transparent in our business dealings.
  • Within reason and as far as is possible, we are available for candidates and clients at times that suit you: we do not switch off at the weekend and we work the hours you need us to work.
  • We won't make false promises: We want to earn your loyalty.


Paul works tirelessly to understand the requirement of the roles that I need filling, and has matched our requirements in a timely fashion. I certainly plan to work with Paul again to help meet our future recruitment requirements.

Tony Braddon - Tickford Powertrain Test

Client Charter - Gerrell & Hard


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