Applications & Support Engineer

Support & Applications Engineer
Hampshire
£25-38k + Great Benefits

In this varied, technical & demanding role you will be responsible for direct interaction with customers in support of new and existing products and applications. 

There will be regular involvement with Engineering, Quality, Operations and Sales departments to help understand, isolate and resolve problems whilst supporting the customers’ repairs and spares requirements. 

In time you will develop expert product knowledge to support and carry out customer site surveys and early application development, installation, commissioning, optimisation and training programmes and should be able to reach across the organization in support of the installed base.

This is a hands-on role and will require a high standard of experience in electro-mechanical system build. 

 KEY RESPONSIBILITIES 

Provide technical support

Undertake product installation, commissioning and optimisation work at customer sites

Support the development of new customer applications

Testing of new products and applications both on and off site

Acts as a key customer relationship interface 

Involved in the tracking of products for failure trends (reliability monitoring), system performance (proactive monitoring) 

First line fault diagnosis and working with internal engineering teams to resolve customer issues. Clarification of the issue, document the steps to understand root cause of the problem and propose changes to design/ processes to correct and prevent future occurrence. 

Manage and progress all issues raised by customers and ensure timely resolution and feedback. 

Creation and up-dating of Product Manuals, Service Bulletins, Trouble Shooting documents and Process Flow diagrams as required to support customers. 

Development of technical training materials and running technical product training courses 

 

 KEY BACKGROUND, EDUCATION AND EXPERIENCE 

A true hands-on engineering all-rounder with experience of high-speed machinery, electronic control systems and power electronics. 

Ideally some experience in the automotive or power generation industry with a solid understanding of diesel engines and generator sets. 

Recent degree or equivalent in a scientific or technical subject preferred. 

A proven track record in customer facing roles, and able to represent the company to a very high professional standard. 

Experience and understanding of mixed mechanical, electrical, electronic/software and control systems. 

I.T. Skills - Microsoft Office, ERP/MRP, Networking, Solidworks & Labview. 

Multiple Language skills are desirable 

Strong analytical skills – Confident in processing and analysing large sets of data

Available to travel overseas at short notice and occasionally for long periods  - this could be as much as 40% of your time

Holds a current passport and EU/UK driving Licence.

This position would suit an Engineer who enjoys working in a varied and technically challenging environment.

If you would like to apply for this opportunity please send me your CV in MS Word format or call me for an informal discussion. 

We will never send your CV to our clients without consulting with you first.

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Vacancy Details

Posted: 18/12/2017

Ref No: DW3383

Job Type: Permanent

Location: Hampshire, Hampshire, UK

Salary: £25000.00 - 38000.00 per annum

Contact: David Watts


Call us on: +44 (0)1329 828 007